Refund policy

Refunds are available only within 30 days of the original purchase date and may be requested once per customer per product. To request a refund, please create a support ticket and include complete, verifiable information (error messages, screenshots, environment details).

Requesting a refund

You may be entitled to a refund only under the following circumstances:

• Duplicate purchase: If you accidentally purchased the same item twice, we will refund the duplicate transaction.
• Defective product: If the product does not function as advertised due to a defect in the software itself, and our support team is unable to resolve the issue after you have cooperated in troubleshooting, a refund may be granted. You must provide a clear description of the issue, error messages, and environment details. Vague claims such as “Doesn’t work” without evidence will be denied.

Non-refundable situations

Refunds will not be issued in the following cases:

• Insufficient or incomplete information provided to validate the claim.
• Lack of technical knowledge required to use, install, configure, or maintain the product.
• Misconfiguration, unsupported environment, or incompatibility caused by the customer’s setup.
• The product is no longer accessible due to removal, account suspension, violation of our policies, or expired subscription.
• Subjective dissatisfaction (e.g., “not what I expected,” “no longer needed”).
• Requests submitted after 30 days from the original purchase date.

Exchanging licenses

If you purchased the wrong license, please buy the correct license within 30 days of your original purchase and create a support ticket. We will reimburse the initial license only if you upgrade (e.g., from Regular to Extended).

Downgrades (e.g., Extended to Regular) are not eligible for refunds.

Delivery and access

Our digital SaaS products are delivered instantly. By purchasing, you acknowledge that digital items cannot be returned in a traditional sense and access may require compatible systems, correct configuration, and an active subscription.

Processing and Discretion

All refund requests will be reviewed and determined by us in accordance with this policy. We may require supporting documentation such as error logs, screenshots, or proof of purchase, and requests lacking sufficient detail may be denied. Refunds are granted only when eligibility criteria are met, and our decision shall be considered final and binding.

Policy Changes

We reserve the right to amend, restrict, suspend, or discontinue refund eligibility, procedures, or conditions at any time without prior notice. Such changes may be made to comply with applicable laws, adapt to industry practices, or protect our business interests. The version published on this page will always constitute the current and controlling refund policy, and continued use of our services signifies acceptance of any revisions.