Item support and update access are services provided by us, the author, to assist you, the buyer, with issues that may arise while using the purchased item and to provide continued access to updates during eligible service periods.
This Support Policy outlines the support and update services we provide. It must be read together with the Terms of Use and the License Terms. If any inconsistency occurs, those documents prevail.
These guidelines help us manage support efficiently and continue improving and maintaining our products in a sustainable manner.
Lifetime license
Upon purchase, you receive a perpetual, non-transferable license to use the item in accordance with the applicable license terms. Your right to use the item does not expire and is not dependent on maintaining an active support or update period.
Support and updates
Your purchase includes twelve (12) months of support and update access from the purchase date. After this period expires, continued access to newly released updates and technical support requires an active Support & Updates extension.
Expired support or update access does not revoke your license to use any version of the item obtained during an active service period.
Download access
You may continue downloading versions of the item that were made available to your account during your active Support & Updates Period. Access to future releases, updates, patches, compatibility releases, and security updates may require an active Support & Updates extension.
We reserve the right to modify, discontinue, replace, or retire any item, version, feature, update channel, or download availability at any time as part of the normal product lifecycle.
All items include documentation. We strongly recommend reviewing it before requesting support, as many questions are already answered there.
Support period
Supported items include twelve (12) months of support and update access from the purchase date unless otherwise specified. Response times may vary depending on volume, complexity, holidays, weekends, maintenance periods, and availability.
Usage questions
We provide guidance on how to use the item and its built-in features. Responses may include directing you to existing documentation or previously published resources.
Technical questions
Bug assistance
You may report bugs or minor issues during an active Support & Updates Period. We may investigate reported issues and, where appropriate and commercially reasonable, provide fixes, workarounds, or future updates.
Compatibility and security updates
Compatibility improvements, maintenance releases, patches, and security-related updates may be released during the product lifecycle. Access to these releases is provided only while your Support & Updates Period is active.
Item customization
Support does not include modifications, redesigns, custom development, integrations, or enhancements beyond the item’s advertised features. Custom work may be available privately for an additional fee.
Installation
Support does not include installation, server setup, CMS configuration, migration assistance, or demo data setup unless explicitly stated otherwise. Paid installation services may be available upon request.
Hosting, server, or software issues
We do not provide support for hosting environments, server configurations, operating systems, third-party software, or external services not directly controlled by us.
Third-party software
We are not obligated to provide support for third-party tools, plugins, APIs, themes, libraries, integrations, or external dependencies, including issues caused by changes made by third parties.
Perpetual usage rights
Every purchase includes lifetime ownership of the licensed item version(s) obtained during your active Support & Updates Period, subject to the applicable license terms.
Updates during active service periods
During an active Support & Updates Period, you may access all eligible updates released for the item, including feature improvements, compatibility updates, bug fixes, and security releases.
After expiration
When your Support & Updates Period expires, you may continue using previously downloaded versions indefinitely under your license, but you will no longer be entitled to new updates, releases, support services, or update-related assistance unless you renew or extend your Support & Updates access.
You receive twelve (12) months of support and update access with your purchase. You may optionally extend access through one of the following plans:
Extension pricing, availability, eligibility, and renewal terms may change at any time without prior notice.
Extensions apply only to future support and update eligibility periods and do not guarantee any specific feature, release schedule, update frequency, response time, compatibility target, or continued product availability.
We ask that you review documentation before requesting support. Excessive, abusive, repetitive, aggressive, or unreasonable support requests may be limited, delayed, deprioritized, or refused at our sole discretion.
We reserve the right to determine the scope of support provided, the methods used to provide support, and whether an issue falls within the boundaries of this Support Policy.
Response times and update schedules are not guaranteed and may vary based on workload, maintenance cycles, business priorities, holidays, vacations, staffing, and technical complexity.
To the maximum extent permitted by law, and without limiting any limitations in the Terms of Use or License Terms, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of, inability to use, delayed delivery of, unavailability of, or discontinuation of the item, updates, downloads, or support services.